Welcome to Enchanted Books and Crystals, your destination for second-hand books, crystals, and New Age products. By visiting or purchasing from our store, you agree to the following terms and conditions:

1. General Information

• Items sold include second-hand books and crystals/New Age products, some of which may have been pre-owned or naturally varied.
• All products are sold “as-is,” and prices are subject to change without prior notice.

2. Condition of Items

• Books: Books are pre-owned and may show signs of wear, annotations, or markings. Condition ratings (e.g., “Good” or “Fair”) are for guidance only.
• Crystals: Crystals are natural products, and variations in size, shape, and colour are normal and do not constitute defects.

3. Returns and Refunds

• Books: Refunds or exchanges are accepted within 14 days of purchase with a valid receipt, provided undisclosed defects exist. Books purchased in the described condition are non-refundable.
• Crystals/New Age Products: Returns are accepted for unused and undamaged items within 14 days with a valid receipt. Custom orders and clearance items are non-refundable.
• Refunds will not be processed without proof of purchase.

4. Liability

• The shop is not responsible for damage to items after purchase.
• Customers agree to handle items with care while in-store and are liable for any damages caused by negligence.
• Crystals/New Age Products: Customers are responsible for safely using products such as candles, incense, or smudging tools. The shop is not liable for misuse, or any harm caused by these items.

5. Product Information and Use

• Books: Books are for personal enjoyment and educational purposes.
• Crystals/New Age Products: Products are sold as decorative or metaphysical tools and are not guaranteed to provide any specific spiritual, healing, or physical outcomes. Customers should not use these products as a substitute for professional medical advice.

6. Reservations and Holds

• Items may be held for a maximum of 48 hours unless otherwise agreed. Failure to collect within this period may result in the item being resold.

7. Privacy Policy

• Any personal information collected for mailing lists, loyalty programs, or event registrations will remain confidential and will not be shared with third parties.

8. Disputes

• Any disputes arising from purchases, services, or events must be raised within 30 days of the issue.

Thank You for Supporting Local!

We appreciate your support of our independent shop and look forward to serving your love of literature, crystals, and New Age products. 😊

Effective Date: 30/01/2025

At Enchanted Books and Crystals, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our store, website, or participate in our services.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address (if you sign up for our newsletter, loyalty program, or book a service).
• Transaction Information: Purchase history, payment method (we do not store credit card details).
• Service and Event Information: If you book a workshop, reading, or other event, we may collect relevant details for scheduling purposes.
• Website and Online Data: If applicable, our website may collect IP addresses, browsing behavior, or cookies to enhance user experience.

2. How We Use Your Information

Your personal data is used for the following purposes:

• To process purchases, returns, and exchanges.
• To manage reservations, workshops, and readings.
• To send promotional emails, special offers, and updates (only if you opt-in).
• To improve our products, services, and customer experience.
• To comply with legal obligations.

3. How We Protect Your Information

We implement security measures to safeguard your personal data, including:

• Secure storage of customer records.
• Restricted access to sensitive data.
• Use of encrypted payment processing (for in-store or online transactions).

We do not sell, rent, or share your personal information with third parties unless required by law.

4. Third-Party Services

• Our payment processing partners and email marketing services may collect and process data according to their own privacy policies.
• If we use social media platforms for promotions, your interactions with our pages may be subject to their respective privacy policies.

5. Your Privacy Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request corrections or updates to your personal information.
• Opt out of marketing communications at any time.
• Request deletion of your personal data, subject to legal or operational requirements.

To exercise these rights, please contact us at enchantedbooksandcrystals@gmail.com

6. Cookies and Online Tracking (If Applicable)

If our website uses cookies, you will have the option to manage your preferences through your browser settings. Cookies help enhance user experience by remembering preferences and analyzing website traffic.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted in-store and on our website. Continued use of our services indicates your acceptance of these changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
📍 Shop 11/45 Peachey Road, Davoren Park, S.A. 5113
📧 enchantedbooksandcrystals@gmail.com
📞 08 8255 7084

This policy ensures transparency and compliance while protecting our customers' personal data.😊